Job Description
Join our dynamic team as a Night Shift IT Support Specialist in Arlington, TX! We're seeking a dedicated professional to provide critical technical support during evening hours, ensuring seamless operations for our global clients. This role offers competitive compensation, comprehensive benefits, and opportunities for career growth in a cutting-edge environment. If you thrive in fast-paced settings and possess exceptional problem-solving skills, we encourage you to apply today!
Responsibilities
- Provide 24/7 technical support via phone, chat, and remote access for enterprise systems
- Diagnose and resolve hardware/software issues including Windows, macOS, and cloud platforms
- Monitor system performance and implement preventive maintenance protocols
- Document all troubleshooting steps and maintain accurate incident reports
- Collaborate with cross-functional teams during major incidents and deployments
- Train end-users on system functionalities and best practices
- Escalate complex issues to senior engineers with detailed documentation
Qualifications
- 3+ years of experience in IT support or help desk environments
- Proficiency in Windows OS, Active Directory, and cloud services (Azure/O365)
- CompTIA A+ or Network+ certification required
- Strong analytical skills with ability to troubleshoot under pressure
- Excellent written and verbal communication abilities
- Experience with ticketing systems (ServiceNow/Jira)
- Ability to work independently during night shift hours
- Valid driver's license for occasional on-site support