Job Description
Join TechFlow Solutions Inc. as a Night Shift Remote IT Support Specialist and become part of our innovative team dedicated to delivering exceptional technical solutions. This full-time remote position offers the flexibility of working from anywhere while serving clients across the United States. Enjoy competitive compensation, comprehensive benefits, and a dynamic work environment that values your expertise. If you thrive in nocturnal settings and possess a passion for technology, apply now to join our growing team.
Responsibilities
- Provide 24/7 remote technical support during night shift hours (10 PM - 6 AM CT)
- Diagnose and resolve complex hardware, software, and network issues
- Manage ticketing systems with SLA adherence and resolution documentation
- Collaborate with cross-functional teams for seamless client handovers
- Proactively monitor system performance and security protocols
- Develop and maintain technical knowledge base articles
- Contribute to process improvements and automation initiatives
Qualifications
- Bachelor's degree in Computer Science or related field (or equivalent experience)
- 3+ years of experience in remote IT support or helpdesk roles
- Expertise in Windows/macOS/Linux environments and cloud platforms
- Strong troubleshooting skills with networking fundamentals (TCP/IP, DNS, VPN)
- Certifications (CompTIA A+/Network+, AWS/Azure) preferred
- Exceptional communication skills with customer-centric approach
- Ability to work independently during night shift hours
- Proficiency in ticketing systems (Jira, ServiceNow, Zendesk)