Job Description
Join our elite team as a Night Shift Support Engineer and unlock premium compensation while maintaining critical infrastructure during off-peak hours. We offer a dynamic environment where your technical expertise directly impacts business continuity and client satisfaction. Enjoy competitive pay, comprehensive benefits, and opportunities for rapid career advancement in a fast-growing tech hub.
Responsibilities
- Monitor and maintain 24/7 IT infrastructure, including servers, networks, and cloud systems during night shifts
- Provide Tier 2-3 technical support for complex hardware/software issues across enterprise environments
- Execute system patches, upgrades, and security protocols during maintenance windows
- Document incidents, resolutions, and standard operating procedures in ITSM tools
- Collaborate with global teams during critical incident escalations
- Proactively identify and mitigate potential system vulnerabilities
Qualifications
- 3+ years of enterprise IT support experience with night shift exposure
- Expertise in Windows Server, Active Directory, and virtualization (VMware/Hyper-V)
- Strong networking fundamentals (TCP/IP, DNS, DHCP, firewalls)
- CompTIA Security+ or equivalent certification required
- Proficiency in monitoring tools (SolarWinds, Nagios, or similar)
- Ability to troubleshoot complex issues independently with minimal supervision
- Excellent written communication skills for incident documentation