Job Description
Join our award-winning IT support team as a Night Shift Support Engineer and unlock your potential with a $5,000 sign-on bonus! We're seeking dedicated professionals to provide critical infrastructure support during overnight hours. This role offers competitive compensation, growth opportunities, and the chance to work with cutting-edge technologies in a collaborative environment. If you thrive in dynamic settings and excel at problem-solving, this is your opportunity to advance your career while serving our global client base.
Responsibilities
- Provide 24/7 technical support for cloud infrastructure, servers, and network systems
- Monitor and resolve system alerts, security incidents, and performance issues
- Collaborate with global teams to implement infrastructure updates and patches
- Document troubleshooting processes and create knowledge base articles
- Conduct system health checks and preventive maintenance tasks
- Escalate complex issues to senior engineers with detailed incident reports
- Participate in cross-functional projects to optimize system reliability
Qualifications
- 3+ years of experience in IT support or system administration
- Proficiency with Windows Server, Linux, and Active Directory
- Strong understanding of networking concepts (TCP/IP, DNS, VPN)
- Experience with monitoring tools (e.g., Nagios, Zabbix)
- CompTIA Network+ or equivalent certification preferred
- Ability to work independently during night shift hours (10 PM - 6 AM)
- Excellent written and verbal communication skills
- Relevant degree in Computer Science or related field