Job Description
Join TechSolutions Inc., a leading IT services provider based in Pittsburgh, PA, as a Remote Tech Support Specialist with weekly pay! We're seeking tech-savvy professionals to deliver exceptional remote technical support to our clients. Enjoy the flexibility of remote work while advancing your career in a dynamic environment.
Why TechSolutions?
- Weekly Pay – No more waiting for monthly checks!
- 100% Remote – Work from anywhere in the U.S.
- Career Growth – Access to cutting-edge training and certifications.
- Competitive Benefits – Health, dental, and 401k plans.
Be part of a team that values innovation and work-life balance. Apply today to start your journey!
Responsibilities
- Provide remote technical support via phone, email, and chat for hardware/software issues
- Diagnose and resolve network connectivity, security, and system performance problems
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document all troubleshooting steps and resolutions in ticketing systems
- Collaborate with senior engineers to escalate complex technical issues
- Train clients on best practices for system security and efficiency
- Monitor system health and perform preventive maintenance tasks
Qualifications
- 2+ years of experience in remote IT support or helpdesk roles
- Proficiency in Windows OS, macOS, and networking fundamentals (TCP/IP, DNS)
- Strong knowledge of hardware components (PCs, printers, routers) and software troubleshooting
- CompTIA A+ or Network+ certification preferred
- Excellent problem-solving and communication skills
- Ability to work independently with minimal supervision
- Experience with remote desktop tools (TeamViewer, AnyDesk, etc.)