Job Description
Join our award-winning IT team and kickstart your tech career with our comprehensive paid training program! As a Remote Tech Support Specialist at TechSolutions Pro, you'll receive industry-leading mentorship and hands-on experience to become a customer service and technical troubleshooting expert. We're seeking motivated individuals in Richmond, VA, ready to transform their passion for technology into a stable, high-demand career—all while working remotely with flexible hours. Our 8-week paid training covers everything from OS troubleshooting to network diagnostics, ensuring you graduate as a confident IT professional with certifications. Enjoy competitive compensation, full benefits, and growth opportunities within our nationally recognized tech ecosystem.
Responsibilities
- Provide exceptional remote technical support via phone, chat, and email for diverse client systems
- Diagnose and resolve hardware/software issues including OS, connectivity, and application errors
- Document all interactions and resolutions using our CRM ticketing system
- Collaborate with senior engineers on complex escalations while maintaining ownership
- Deliver proactive system maintenance and security updates for assigned clients
- Train clients on best practices for digital security and operational efficiency
- Participate in continuous improvement initiatives for support protocols
Qualifications
- High school diploma or equivalent; college degree preferred
- Basic proficiency in Windows/macOS/Linux environments
- Strong problem-solving abilities with customer-first mindset
- Excellent written/verbal communication skills
- Reliable home office setup with high-speed internet
- Ability to work independently with minimal supervision
- Willingness to obtain CompTIA A+ certification during training
- Previous customer service experience (tech preferred)