Job Description
Join our elite night shift support team at TechGuard Solutions Inc., where we empower businesses with 24/7 technical excellence. As a Night Shift Support Specialist, you'll be the backbone of our after-hours operations, ensuring seamless system performance and exceptional client experiences. We offer competitive compensation, comprehensive health benefits, and career advancement opportunities in a collaborative, tech-forward environment.
Why Join Us?
- Competitive salary with performance bonuses
- Full benefits package (medical/dental/vision)
- Clear career growth paths
- Modern, ergonomic workspace
- Recognition programs for top performers
Responsibilities
- Provide 24/7 technical support via phone, chat, and remote access
- Monitor system health and proactively resolve infrastructure issues
- Document incident reports and troubleshooting processes
- Collaborate with global teams during critical outages
- Train junior support staff on escalation protocols
- Implement security patches and system updates
- Generate weekly performance analytics reports
Qualifications
- 3+ years in IT/systems support or helpdesk roles
- Expertise in Windows Server, Active Directory, and cloud platforms
- CompTIA Network+ or equivalent certification required
- Strong troubleshooting skills across network, hardware, and software
- Experience with ticketing systems (ServiceNow/Jira)
- Ability to work independently with minimal supervision
- Excellent written and verbal communication skills
- Night shift availability (11 PM - 7 AM PST)