Job Description
Immediate Hire Night Shift Support Specialist in Tampa, FL
Join our dynamic team as a Night Shift Support Specialist and become the backbone of our 24/7 operations. This high-impact role offers competitive compensation, comprehensive benefits, and rapid onboarding for qualified candidates. You'll provide critical technical assistance to clients during peak overnight hours while advancing your career in a growth-oriented environment. Perfect for problem-solvers seeking night shift flexibility without sacrificing professional growth.
What We Offer:
• Immediate start date
• $5,000 sign-on bonus
• Premium night shift differential
• Comprehensive health/dental/vision
• Paid training and certification
Responsibilities
- Provide 24/7 technical support via phone, chat, and remote access
- Troubleshoot complex software/hardware issues for enterprise clients
- Document incidents using ServiceNow with precision and clarity
- Collaborate with global support teams during critical outages
- Maintain 99.9% SLA compliance for overnight service windows
- Conduct proactive system health checks during low-traffic periods
- Escalate critical issues to Tier 2 engineers with detailed context
Qualifications
- 3+ years in IT support/help desk environment
- Expertise in Windows Server and Active Directory
- CompTIA A+ or equivalent certification required
- Strong experience with ticketing systems (Jira/ServiceNow)
- Ability to work independently during overnight shifts
- Excellent written and verbal communication skills
- Available to work 11 PM - 7 AM, flexible scheduling
- Valid driver's license for occasional on-site calls