Job Description
Join our dynamic remote-friendly team as a Night Shift Support Specialist in Lubbock, TX! We're seeking a dedicated professional to provide exceptional technical support during overnight hours while enjoying the flexibility of remote work. This is your chance to be part of an innovative company that values work-life balance and offers competitive compensation. If you're a problem-solver with a passion for helping others, apply today to start your rewarding career journey!
Responsibilities
- Deliver responsive technical support via phone, chat, and email during overnight hours
- Troubleshoot complex software/hardware issues for enterprise clients
- Document all interactions and resolutions in our CRM system
- Collaborate with global teams to escalate unresolved tickets
- Monitor system performance and proactively address potential issues
- Maintain high customer satisfaction scores with SLA adherence
Qualifications
- 2+ years of technical support experience in a 24/7 environment
- Proficiency with Windows/Linux operating systems and networking concepts
- Strong written and verbal communication skills
- Ability to work independently with minimal supervision
- CompTIA A+ or equivalent certification preferred
- Must be available to work overnight shifts (11 PM - 7 AM CT)