Job Description
Join TechNova Solutions as a Night Shift Support Specialist and elevate your career with premium compensation in Charlotte's thriving tech hub. We're seeking dedicated professionals to provide exceptional technical support during critical overnight hours while enjoying competitive pay, comprehensive benefits, and a flexible work-life balance. As a key member of our 24/7 operations team, you'll safeguard our infrastructure while advancing your expertise in cutting-edge technologies. This high-impact role offers unparalleled growth opportunities and the chance to work with industry-leading systems in a supportive, innovative environment.
Responsibilities
- Provide 24/7 technical support for cloud infrastructure, servers, and network systems during overnight shifts
- Monitor system health, troubleshoot complex issues, and implement rapid resolutions
- Collaborate with global teams to maintain service level agreements and uptime SLAs
- Document incidents, resolutions, and knowledge base contributions
- Proactively identify system vulnerabilities and recommend improvements
- Execute scheduled maintenance tasks during off-peak hours
- Mentor junior staff and share expertise through internal training sessions
Qualifications
- 3+ years of experience in IT support, systems administration, or DevOps
- Expertise in Linux/Windows Server environments and cloud platforms (AWS/Azure)
- Strong networking fundamentals (TCP/IP, DNS, firewalls)
- Certifications (CompTIA Network+, CCNA, or AWS Certified Solutions Architect) preferred
- Exceptional problem-solving skills and ability to work independently
- Experience with monitoring tools (Nagios, Datadog, SolarWinds)
- Ability to thrive in high-pressure, autonomous overnight environments
- Excellent written and verbal communication skills