Job Description
Join TechSolutions Inc. and launch your career in IT support starting tomorrow! We're seeking dedicated Night Shift Support Specialists to provide exceptional technical assistance to our clients in Jacksonville, FL. This is your chance to grow professionally while working in a dynamic, 24/7 environment. Enjoy competitive pay, comprehensive training, and opportunities for advancement. Apply today and start your new role tomorrow!
Responsibilities
- Provide remote technical support via phone, email, and chat for hardware/software issues
- Troubleshoot and resolve network connectivity problems and system malfunctions
- Document all support interactions and resolutions in ticketing systems
- Collaborate with cross-functional teams to resolve complex technical challenges
- Monitor system performance and conduct proactive maintenance tasks
- Escalate critical issues to senior engineers with detailed documentation
- Maintain up-to-date knowledge of industry best practices and technologies
Qualifications
- High school diploma or equivalent; Associate's degree preferred
- 1+ years of technical support experience or relevant internship
- Proficiency in Windows OS, networking fundamentals, and cloud services
- Strong problem-solving skills with ability to diagnose complex issues
- Excellent written and verbal communication abilities
- Ability to work independently with minimal supervision
- Flexibility to work night shifts (10 PM - 6 AM)
- CompTIA A+ or similar certification preferred