Job Description
Join our elite 24/7 operations team as a Night Shift Support Specialist at NexusTech Solutions. This critical role ensures uninterrupted service delivery during off-hours while driving innovation in enterprise support operations. We offer a competitive compensation package, comprehensive benefits, and a pathway to leadership roles. Our Pittsburgh hub combines cutting-edge technology with a collaborative culture dedicated to excellence.
Responsibilities
- Provide Tier 2/3 technical support for cloud infrastructure and enterprise applications during night shift hours
- Monitor and resolve system alerts, outages, and performance bottlenecks using advanced monitoring tools
- Collaborate with global teams during critical incident response and major deployments
- Document complex technical solutions and contribute to knowledge base optimization
- Proactively identify system vulnerabilities and recommend preventive measures
- Lead cross-functional troubleshooting for high-priority client issues
- Mentor junior staff through peer review sessions and shadowing opportunities
Qualifications
- 3+ years of enterprise-level IT support experience with night shift exposure
- Expertise in cloud platforms (AWS/Azure) and virtualization technologies
- Strong scripting capabilities (Python/PowerShell/Bash) for automation
- ITIL Foundation certification or equivalent process knowledge
- Exceptional problem-solving abilities with complex distributed systems
- Experience with Jira, ServiceNow, or similar ITSM platforms
- Ability to thrive in autonomous, high-pressure environments
- BS in Computer Science or related technical field preferred