Job Description
Join NexusTech Solutions as a Night Shift Support Specialist and become the backbone of our 24/7 operations! We provide all necessary equipment including cutting-edge laptops, noise-canceling headsets, and ergonomic workstations. Enjoy competitive pay, comprehensive health benefits, and a collaborative team environment. This role offers growth opportunities into senior technical positions while maintaining a healthy work-life balance with our structured shift schedule.
Responsibilities
- Provide real-time technical support for hardware/software issues during night hours
- Monitor network infrastructure and server performance proactively
- Document incident reports and resolution procedures using our ticketing system
- Collaborate with global teams during critical system updates and maintenance
- Conduct routine equipment checks and preventative maintenance protocols
- Train junior support staff on troubleshooting methodologies
- Ensure 100% SLA compliance for all nighttime service requests
Qualifications
- 3+ years in IT support or helpdesk environment
- CompTIA A+/Network+ certification or equivalent experience
- Proficiency in Windows/Linux systems and cloud platforms (AWS/Azure)
- Exceptional problem-solving skills with analytical mindset
- Ability to work independently with minimal supervision
- Strong written and verbal communication skills
- Availability to work flexible schedules including weekends/holidays
- Valid driver's license (for occasional equipment retrieval)