Job Description
Join our elite night shift support team at TechSolutions Inc. in Chandler, AZ! We're seeking dedicated professionals to provide 24/7 technical assistance to our global client base. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment where your expertise directly impacts customer satisfaction. Apply now to become part of our innovative tech family!
Responsibilities
- Provide remote technical support via phone, chat, and email for enterprise clients
- Diagnose and resolve hardware/software issues with minimal supervision
- Document cases accurately in CRM systems and escalate complex issues
- Collaborate with cross-functional teams during critical outages
- Maintain system monitoring tools and proactively address anomalies
- Train clients on new features and best practices
- Contribute to knowledge base articles and process improvements
Qualifications
- 3+ years in technical support or IT operations
- CompTIA A+/Network+ certification or equivalent experience
- Proficiency with Windows/Linux systems and cloud platforms
- Exceptional troubleshooting and communication skills
- Ability to work independently in high-pressure situations
- Experience with ticketing systems (ServiceNow/Jira)
- Night shift availability (10 PM - 6 AM MST)