Job Description
Join our award-winning tech team as a Remote Technical Support Specialist in Colorado Springs! We're urgently hiring passionate problem-solvers to deliver exceptional customer experiences while working from the comfort of your home. Enjoy flexible hours, competitive benefits, and cutting-edge tools in a collaborative environment. This is your chance to grow your career with an industry leader committed to innovation and employee development.
Responsibilities
- Diagnose and resolve hardware/software issues via remote support channels
- Provide Tier 2/3 troubleshooting for network, security, and system integrations
- Document cases meticulously in CRM systems and maintain SLA compliance
- Train end-users on best practices and cybersecurity protocols
- Collaborate with cross-functional teams on complex technical escalations
- Monitor system health and proactively address potential vulnerabilities
Qualifications
- 3+ years in enterprise-level technical support or IT operations
- Expertise in Windows/macOS, cloud platforms (AWS/Azure), and networking fundamentals
- CompTIA A+/Network+ or equivalent certifications required
- Exceptional communication skills with remote customer interaction experience
- Proficiency in ticketing systems (ServiceNow, Zendesk) and remote desktop tools
- Ability to manage multiple priorities in a fast-paced environment