Job Description
Join our dynamic team as a Night Shift Support Specialist in Stockton, CA! We're seeking dedicated professionals to provide exceptional technical support during overnight hours. This full-time role offers competitive compensation, comprehensive benefits, and opportunities for career growth in a fast-paced environment. If you thrive in nighttime settings and excel at problem-solving, apply today to become a vital part of our 24/7 operations team.
Responsibilities
- Provide remote and on-site technical support for hardware/software systems during overnight shifts
- Monitor network infrastructure and respond to critical alerts in real-time
- Troubleshoot complex IT issues including server maintenance and security protocols
- Document all support tickets and maintain accurate incident logs
- Collaborate with cross-functional teams to resolve escalated technical problems
- Conduct system backups and routine maintenance tasks during off-peak hours
- Ensure compliance with company security policies and data protection standards
Qualifications
- Minimum 2 years of IT support experience with night shift preference
- Proficiency in Windows/Linux operating systems and network troubleshooting
- CompTIA A+/Network+ certification or equivalent technical credentials
- Strong analytical skills with ability to diagnose and resolve complex issues
- Excellent written and verbal communication skills
- Ability to work independently with minimal supervision during overnight hours
- Valid California driver's license and reliable transportation
- Flexibility to work weekends and holidays as needed