Job Description
Join our elite remote tech support team in sunny St. Petersburg, FL! We're seeking a highly skilled Technical Support Specialist to provide world-class assistance to our clients. As a fully remote role with company-provided equipment, you'll troubleshoot complex IT issues while enjoying Florida's vibrant lifestyle. This is your chance to build a rewarding career without sacrificing work-life balance.
We offer comprehensive benefits including health insurance, 401(k) matching, and professional development stipends. Our modern office in downtown St. Petersburg serves as a collaborative hub, though your primary workspace will be your fully equipped home office.
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote access
- Provide exceptional customer support with documented troubleshooting steps
- Manage ticket queues and prioritize urgent technical escalations
- Deploy and configure company-provided IT equipment (laptops, peripherals)
- Document solutions in knowledge base for team-wide reference
- Collaborate with Tier 2 engineers on complex system issues
Qualifications
- 3+ years of technical support experience in Windows/macOS environments
- CompTIA A+ or equivalent certification required
- Proficiency in remote desktop tools (TeamViewer, AnyDesk)
- Strong knowledge of networking fundamentals and security protocols
- Excellent written and verbal communication skills
- Ability to work independently with minimal supervision
- Must have dedicated home office space for provided equipment