Job Description
Join our dynamic team as a Night Shift Support Specialist in Greensboro, NC! We're seeking dedicated professionals to provide exceptional technical support during critical overnight hours. This role offers competitive compensation, comprehensive benefits, and opportunities for career advancement in a 24/7 operational environment. If you thrive in fast-paced settings and excel at problem-solving, apply today to become part of our innovative tech solutions family.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network systems
- Monitor and resolve IT infrastructure issues during night shift operations
- Document incidents, solutions, and knowledge base contributions
- Collaborate with global teams on complex system troubleshooting
- Execute scheduled maintenance and system updates
- Ensure 99.9% uptime for critical business applications
- Conduct security monitoring and threat response protocols
Qualifications
- 3+ years of IT support experience in 24/7 environments
- CompTIA A+/Network+ certification or equivalent
- Proficiency in Windows Server, Active Directory, and cloud platforms
- Strong analytical and problem-solving skills
- Ability to work independently with minimal supervision
- Excellent written and verbal communication skills
- Experience with ticketing systems (ServiceNow/Jira)
- Availability to work 11 PM - 7 AM, including weekends