Job Description
Join our elite night shift support team at GlobalTech Solutions and become the backbone of our 24/7 operations. We're seeking dedicated professionals who thrive in dynamic overnight environments to provide critical technical support to our enterprise clients. This full-time role offers competitive compensation, comprehensive benefits, and career advancement opportunities in a cutting-edge technology ecosystem. If you're a problem-solver who values autonomy and delivers exceptional service, this is your chance to shine during the quiet hours when others rest.
Responsibilities
- Provide Tier 2/3 technical support for enterprise software and hardware systems during overnight hours
- Monitor and respond to critical alerts via ticketing systems within SLA timeframes
- Collaborate with global teams to resolve complex infrastructure issues
- Document incident reports and troubleshooting procedures with meticulous detail
- Conduct scheduled maintenance and system updates during low-traffic periods
- Act as primary escalation point for critical overnight incidents
- Contribute to knowledge base articles and training materials
Qualifications
- 3+ years of technical support experience in enterprise environments
- Proficiency with Windows Server, Active Directory, and cloud platforms (AWS/Azure)
- Strong analytical skills with ability to troubleshoot complex network issues
- CompTIA Network+ or equivalent certification required
- Exceptional written and verbal communication skills
- Ability to work independently with minimal supervision during overnight shifts
- Experience with ticketing systems (ServiceNow/Jira)
- Valid driver's license and reliable transportation