Job Description
Join Our Dynamic Tech Team Immediately! NexusTech Solutions is urgently seeking skilled Remote Tech Support Specialists to deliver exceptional service to our Las Vegas-based clients. Enjoy a competitive salary, full benefits, and 100% remote flexibility while solving cutting-edge IT challenges. This is your chance to accelerate your career in a supportive, innovative environment.
What We Offer:
- Comprehensive health/dental/vision insurance
- 401(k) with company matching
- Annual tech stipend for home office upgrades
- Professional development budget
- Flexible PTO policy
Responsibilities
- Diagnose and resolve hardware/software issues via remote tools
- Provide Tier 2/3 support for enterprise systems and cloud platforms
- Document ticket resolutions in CRM systems with precision
- Collaborate with cross-functional teams on complex technical escalations
- Proactively monitor system health and prevent outages
- Train end-users on security protocols and best practices
- Contribute to knowledge base documentation and SOP updates
Qualifications
- 3+ years of enterprise-level remote tech support experience
- Expertise in Windows/macOS/Linux environments
- CCNA/CompTIA A+ certification or equivalent
- Proficiency with remote desktop tools (TeamViewer, AnyDesk)
- Strong troubleshooting skills across network, security, and cloud domains
- Excellent written/verbal communication abilities
- Experience with ITSM platforms (ServiceNow, Jira)
- Ability to work independently with minimal supervision