Job Description
Join our elite night shift team and become the backbone of our 24/7 operations! TechSolutions Inc. is urgently hiring dedicated Night Shift Support Specialists to ensure seamless service delivery while our clients rest. This is your opportunity to thrive in a dynamic, fast-paced environment with competitive compensation and growth potential. No weekends required!
Responsibilities
- Monitor and resolve critical system alerts during overnight hours
- Provide Tier 2/3 technical support via phone, chat, and remote access
- Document incidents, escalations, and resolutions in ticketing systems
- Collaborate with global teams during system maintenance windows
- Conduct proactive system health checks and performance tuning
- Train junior staff on troubleshooting methodologies
Qualifications
- 2+ years in IT support or similar technical role
- Expertise in Windows/Linux systems and cloud platforms (AWS/Azure)
- CompTIA Network+ or equivalent certification preferred
- Strong analytical and problem-solving abilities
- Exceptional communication skills for cross-team collaboration
- Ability to work independently with minimal supervision
- Experience with ticketing systems (ServiceNow/Jira)