Job Description
Join our dynamic team at Milwaukee Tech Solutions as a Night Shift Support Specialist! We're seeking dedicated professionals to provide critical technical support during overnight hours. This role offers competitive compensation, comprehensive benefits, and opportunities for career growth in a collaborative environment. If you thrive in fast-paced settings and excel at solving complex problems, we want to hear from you!
Responsibilities
- Provide 24/7 technical support via phone, chat, and remote access for enterprise systems
- Monitor network infrastructure and respond to alerts during overnight shifts
- Troubleshoot hardware/software issues for internal and external clients
- Document incident reports, resolutions, and knowledge base contributions
- Collaborate with day-shift teams for seamless handovers and escalation protocols
- Perform system maintenance and updates during low-traffic windows
- Maintain strict SLAs and response time metrics
Qualifications
- 2+ years in IT support or help desk environment
- Experience with Windows Server, Active Directory, and cloud platforms (AWS/Azure)
- Strong diagnostic skills for networking, security, and application issues
- CompTIA A+/Network+ certification or equivalent
- Ability to work independently with minimal supervision
- Excellent communication and problem-solving abilities
- Flexibility to work nights (10 PM - 6 AM) with weekend rotation
- Valid driver's license for occasional on-site support