Job Description
Launch your career in technology with our no-experience-required Night Shift Support Specialist role! Join our dynamic team in Plano, TX and become the backbone of our 24/7 operations. We provide comprehensive training, career growth opportunities, and a collaborative environment designed to help you succeed. Enjoy competitive pay, night shift differential, and benefits including health insurance, 401(k) matching, and paid time off. Perfect for students, career changers, or anyone seeking a stable entry point into the tech industry.
Responsibilities
- Monitor and maintain critical systems during overnight hours
- Provide tier-1 technical support via phone, chat, and email
- Document incidents and troubleshooting activities in ticketing systems
- Collaborate with day-shift teams for seamless handovers
- Execute system checks and preventative maintenance tasks
- Escalate complex issues to senior engineers
- Maintain knowledge base articles for recurring issues
Qualifications
- High school diploma or equivalent required
- No prior experience necessary - training provided
- Strong problem-solving and critical thinking abilities
- Excellent written and verbal communication skills
- Ability to work independently during overnight shifts
- Basic computer literacy and internet navigation skills
- Flexibility to work weekends and holidays as needed
- Passion for learning technology systems