Job Description
Join our award-winning IT team as a Remote Tech Support Specialist and become the hero behind our seamless user experience! We're seeking a technically skilled professional to resolve complex technical issues for our Dallas-based clients. This immediate hire opportunity offers competitive compensation, full benefits, and the flexibility of 100% remote work. If you're passionate about troubleshooting, customer satisfaction, and cutting-edge technology, apply today and start making an impact tomorrow!
Responsibilities
- Diagnose and resolve hardware/software issues via phone, chat, and remote access
- Provide exceptional technical support for Windows/macOS systems and enterprise applications
- Document all interactions and solutions in our ticketing system with precision
- Collaborate with senior engineers on escalated technical challenges
- Conduct system health checks and preventative maintenance for client networks
- Train users on security protocols and best practices
- Monitor and optimize IT infrastructure performance
Qualifications
- 3+ years of experience in technical support/helpdesk roles
- Expert knowledge of Windows 10/11 and macOS troubleshooting
- Certifications (CompTIA A+, Network+, or Google IT Support Professional) preferred
- Proficiency with remote desktop tools (TeamViewer, AnyDesk, or RDP)
- Strong analytical and problem-solving abilities
- Excellent written and verbal communication skills
- Experience with ticketing systems (Zendesk, ServiceNow, or Jira)
- Ability to work independently in a remote environment