Job Description
Join TechSolve Solutions and transform your career with our remote tech support position offering weekly pay in Chandler, AZ! We're seeking dedicated professionals to deliver exceptional customer service while enjoying the flexibility of remote work. As a leader in IT infrastructure management, we prioritize work-life balance through consistent pay cycles and cutting-edge remote collaboration tools.
This role is perfect for tech enthusiasts who thrive in fast-paced environments and want to make an immediate impact. You'll be part of a dynamic team supporting Fortune 500 clients, with comprehensive training and career advancement opportunities. Our Chandler-based hub serves as your virtual home base while you work from anywhere in the United States.
Responsibilities
- Diagnose and resolve complex hardware/software issues via remote access and phone support
- Manage ticket systems with SLA adherence, documenting all interactions
- Deploy and configure cloud-based solutions including Azure and AWS environments
- Train end-users on cybersecurity best practices and new technology implementations
- Collaborate with Tier 2 engineers for escalations and system optimizations
- Generate performance reports and recommend infrastructure improvements
- Participate in 24/7 on-call rotation (1 week/month)
Qualifications
- 3+ years of technical support experience with remote work proficiency
- CompTIA A+/Network+ certification or equivalent expertise
- Advanced knowledge of Windows/macOS, Active Directory, and networking protocols
- Experience with ticketing systems (Jira, Zendesk) and monitoring tools (SolarWinds, Nagios)
- Strong troubleshooting skills across hardware, software, and connectivity issues
- Excellent written/verbal communication with customer service mindset
- Ability to work independently with minimal supervision
- Valid U.S. work authorization and reliable home internet connection