Job Description
Join Aloha Tech Solutions as a Night Shift Support Specialist and become the backbone of our 24/7 operations! We're seeking a dedicated professional to provide exceptional technical support during overnight hours while enjoying remote flexibility from Honolulu. This role is perfect for night owls who thrive in quiet environments and want to make a real impact without leaving paradise. With competitive compensation, comprehensive benefits, and a culture that values work-life balance, you'll have everything you need to excel in this critical support position.
Responsibilities
- Deliver remote technical support via phone, chat, and ticketing systems during overnight hours (10 PM - 6 AM HST)
- Resolve hardware/software issues for enterprise clients with 90% first-contact resolution rate
- Monitor system alerts and proactively address infrastructure vulnerabilities
- Document all support interactions using our ticketing platform with precision
- Collaborate with day-shift teams during handover periods for seamless continuity
- Contribute to knowledge base articles and process improvement initiatives
- Maintain strict security protocols for all client interactions and data handling
Qualifications
- 2+ years in technical support or IT operations experience
- Proficiency with Windows, macOS, Linux, and cloud platforms (AWS/Azure)
- Strong troubleshooting skills for network, hardware, and software issues
- Excellent communication abilities with clear documentation practices
- Ability to work independently with minimal supervision during night shifts
- CompTIA A+ or equivalent certification preferred
- Experience with ticketing systems (Jira, ServiceNow) and remote support tools
- Valid Hawaii driver's license for occasional on-site visits