Job Description
Join Nevada Tech Solutions and become part of our elite night shift support team! We're seeking dedicated professionals to provide exceptional technical support during overnight hours. With our weekly pay structure, you'll receive consistent paychecks every Friday while maintaining work-life balance. This role offers competitive compensation, comprehensive training, and opportunities for career advancement in Henderson's growing tech sector.
Responsibilities
- Provide 24/7 technical support via phone, chat, and remote access
- Troubleshoot hardware, software, and network issues for enterprise clients
- Document incidents and resolutions in ticketing systems with precision
- Collaborate with global teams during cross-shift handovers
- Monitor system performance and proactively address potential threats
- Maintain detailed knowledge base articles for self-service solutions
- Adhere to strict SLAs and security compliance protocols
Qualifications
- Minimum 2 years in IT support or helpdesk environment
- Proficiency with Windows/Linux systems and network fundamentals
- Strong diagnostic and problem-solving abilities
- Excellent written and verbal communication skills
- Ability to work independently during overnight hours
- CompTIA A+ or equivalent certification preferred
- Experience with ServiceNow or JIRA ticketing systems
- Flexibility to work weekends during peak periods