Job Description
Join NexusTech Solutions as a Night Shift Support Specialist and become the backbone of our 24/7 operations! We're seeking dedicated professionals to ensure seamless system functionality while our global team rests. Enjoy competitive pay, premium night-shift differential, and a modern Manhattan workspace. This role offers unparalleled growth opportunities in a dynamic tech environment with comprehensive benefits including health insurance, 401(k) matching, and tuition reimbursement.
Responsibilities
- Monitor and maintain critical IT infrastructure during overnight hours
- Provide Tier 2 technical support for hardware/software issues
- Execute system backups and security protocols
- Document incident reports and resolution procedures
- Collaborate with global teams during cross-timezone handovers
- Proactively identify and mitigate potential system risks
- Train junior staff on night-shift protocols
Qualifications
- 3+ years in IT support or system administration
- CCNA/CompTIA Network+ certification preferred
- Expertise in Windows Server, Linux, and cloud platforms
- Exceptional problem-solving and communication skills
- Ability to work independently with minimal supervision
- Experience with ticketing systems (Jira, ServiceNow)
- Valid driver's license for on-call emergencies