Job Description
Join our dynamic team as a Night Shift Support Specialist in Columbus, OH! We're seeking dedicated professionals to provide exceptional technical and customer support during overnight hours. Enjoy competitive compensation, comprehensive benefits, and a collaborative work environment. This role offers stability, growth opportunities, and the chance to make a real impact while others sleep. Apply today to start your rewarding career journey with a forward-thinking leader in support services.
Responsibilities
- Deliver 24/7 technical support via phone, email, and chat for enterprise clients
- Troubleshoot complex hardware/software issues and escalate critical incidents
- Maintain detailed documentation in ticketing systems (ServiceNow/Jira)
- Collaborate with global teams to resolve cross-functional support challenges
- Monitor system health and proactively address potential disruptions
- Train junior staff on support protocols and best practices
Qualifications
- 2+ years in technical/customer support role or equivalent experience
- Proficiency with Windows/Linux operating systems and networking fundamentals
- Strong problem-solving skills with ability to work under pressure
- Excellent written and verbal communication abilities
- Availability for consistent overnight shifts (10 PM - 6 AM)
- CompTIA A+/Network+ certification or equivalent preferred
- Experience with ticket management systems (Zendesk, Freshdesk)