Job Description
Join TechGuard Solutions as a Night Shift Support Specialist and become the backbone of our 24/7 operations! We're seeking dedicated professionals to provide exceptional technical support during overnight hours. This direct hire opportunity offers competitive compensation, comprehensive benefits, and a collaborative environment where your expertise makes a real difference. Enjoy a flexible schedule while ensuring our clients receive seamless support around the clock. If you're a problem-solver with a passion for technology and thrive in nighttime settings, apply today!
Responsibilities
- Provide 24/7 technical support via phone, chat, and remote access for enterprise clients
- Diagnose and resolve hardware/software issues including network connectivity, system crashes, and application errors
- Document all interactions in ticketing systems with detailed notes and resolution steps
- Escalate complex issues to senior engineers with comprehensive case documentation
- Monitor system performance and proactively address potential vulnerabilities
- Collaborate with global support teams during handover periods
- Maintain knowledge base articles and troubleshooting guides
Qualifications
- 2+ years of IT support experience in 24/7 or shift-based environments
- Proficiency in Windows/Linux operating systems and networking fundamentals
- Strong diagnostic skills with experience in ticketing systems (ServiceNow/Jira)
- CompTIA A+ or equivalent certification preferred
- Excellent written communication skills for technical documentation
- Ability to work independently with minimal supervision during night hours
- Customer-focused mindset with conflict resolution abilities
- Available to work flexible shifts including weekends and holidays