Job Description
Join Pittsburgh Tech Solutions as a Remote Tech Support Specialist and kickstart your career with a $5,000 sign-on bonus! We're seeking passionate tech professionals to deliver exceptional support to our clients across the Pittsburgh metro area. Enjoy 100% remote work flexibility while solving complex technical challenges and making a real impact. Our team thrives on innovation, collaboration, and continuous growth.
What We Offer:
- Competitive salary ($55k-$70k) plus $5,000 sign-on bonus
- 100% remote work with flexible hours
- Comprehensive benefits package (health/dental/vision)
- Professional development stipend
- State-of-the-art home office equipment
Responsibilities
- Diagnose and resolve hardware/software issues via remote support tools
- Provide exceptional customer support via phone, chat, and email
- Install, configure, and maintain client systems and applications
- Document all support interactions in CRM systems
- Collaborate with senior engineers on complex technical escalations
- Conduct system audits and proactively address security vulnerabilities
- Maintain knowledge base with troubleshooting guides
Qualifications
- 2+ years of technical support experience
- Proficiency with Windows/macOS/Linux operating systems
- Strong networking fundamentals (TCP/IP, DNS, DHCP)
- Experience with remote support tools (TeamViewer, AnyDesk)
- Excellent troubleshooting and problem-solving skills
- CompTIA A+ or similar certification preferred
- Ability to work independently with minimal supervision
- Strong written and verbal communication skills