Job Description
Join TechConnect Solutions as a Remote Tech Support Specialist and launch your IT career with full equipment support! We provide everything you need to excel – laptop, monitor, headset, and software – while you deliver exceptional technical assistance to clients nationwide. Enjoy the flexibility of remote work with the backing of a dedicated team and robust infrastructure.
Why TechConnect? We invest in our people. As a remote-first company, we prioritize your comfort and productivity, offering competitive benefits, professional development opportunities, and a culture built on innovation and collaboration. Help shape the future of IT support while working from the comfort of your home office in Durham, NC.
Responsibilities
- Diagnose and resolve hardware/software issues via phone, chat, and remote desktop
- Install, configure, and maintain company-provided equipment and software
- Document troubleshooting steps and solutions in ticketing systems
- Train users on IT best practices and security protocols
- Collaborate with Tier 2/3 teams for complex issue escalation
- Monitor system performance and proactively address vulnerabilities
- Conduct periodic equipment audits and updates
Qualifications
- High school diploma or equivalent (CompTIA A+ certification preferred)
- 1+ years of technical support experience
- Proficiency with Windows/macOS, networking fundamentals, and cloud tools
- Exceptional problem-solving and communication skills
- Ability to work independently with minimal supervision
- Strong attention to detail and documentation abilities
- Reliable high-speed internet connection at home