Job Description
Join TechGuard Solutions as a Night Shift Support Specialist and become the backbone of our 24/7 operations. We're seeking dedicated professionals to ensure our systems run flawlessly while the city sleeps. Enjoy a competitive salary, comprehensive benefits package, and the unique opportunity to thrive in a dynamic night environment. Our Oakland team values autonomy, technical excellence, and work-life balance – with shift differentials and flexible scheduling options. If you're a problem-solver who thrives after dark, this is your moment to shine.
Responsibilities
- Monitor and troubleshoot IT infrastructure, servers, and network systems during night hours
- Provide Tier 1/2 technical support for internal staff and remote clients via ticketing systems
- Execute system maintenance, updates, and patch deployments during low-traffic periods
- Document incidents, resolutions, and knowledge base articles with precision
- Collaborate with day-shift teams for seamless handover and escalation protocols
- Conduct proactive system health checks and performance optimization
- Manage security protocols and incident response during off-hours
Qualifications
- 2+ years of IT support experience with night shift or 24/7 environment exposure
- Proficiency in Windows/Linux systems, cloud platforms (AWS/Azure), and networking fundamentals
- Strong troubleshooting skills with diagnostic tools like Wireshark and Nagios
- Excellent written and verbal communication skills for cross-team collaboration
- CompTIA A+/Network+ or equivalent certification preferred
- Ability to work independently with minimal supervision
- Flexibility to adapt to changing priorities during critical incidents
- Valid California driver's license for occasional on-site requirements