Job Description
Join our innovative team as a Night Shift Support Specialist and unlock your potential with unmatched flexibility! At GlobalTech Solutions, we empower professionals to thrive outside traditional 9-5 constraints while delivering exceptional service to our global clientele. This role offers the rare opportunity to balance your personal commitments with meaningful work, competitive compensation, and career growth in a supportive environment.
We're seeking dedicated individuals who excel in fast-paced settings and value autonomy. With cutting-edge technology and comprehensive training provided, you'll develop advanced technical skills while making tangible impacts. Our Riverside operations center features modern amenities and a culture that recognizes and rewards night-shift contributions.
Responsibilities
- Provide 24/7 technical support via phone, email, and chat during night shift hours (10 PM - 6 AM)
- Troubleshoot complex hardware/software issues for enterprise clients
- Document all interactions using ticketing systems with precision and efficiency
- Collaborate with global teams to resolve escalated issues and knowledge gaps
- Maintain 99.9% uptime for critical client infrastructure
- Contribute to continuous improvement of support protocols
- Adhere to strict SLAs and security compliance standards
Qualifications
- Minimum 2 years in IT support or customer service role
- Proficiency with Windows/Linux systems and cloud platforms
- Exceptional problem-solving skills under pressure
- Strong written/verbal communication abilities
- CompTIA A+ or equivalent certification preferred
- Ability to work independently with minimal supervision
- Flexibility to adapt to changing priorities and technologies
- Valid California driver's license (for occasional on-site needs)