Job Description
Join our dynamic support team and enjoy the freedom of flexible night hours while making a real impact in Anchorage's tech landscape. We're seeking dedicated professionals to provide exceptional technical support during overnight shifts, ensuring our clients receive 24/7 excellence. This role offers competitive compensation, remote-friendly options, and a supportive environment where your night owl schedule is celebrated.
Responsibilities
- Deliver responsive technical support via phone, chat, and remote access during overnight hours
- Troubleshoot complex hardware/software issues for enterprise clients
- Document all interactions and resolutions in our CRM system
- Collaborate with day-team specialists for seamless handoffs
- Proactively monitor system health and escalate critical issues
- Maintain knowledge base with updated troubleshooting guides
- Support emergency incident response during assigned shift
Qualifications
- 2+ years in IT support or customer service role
- Strong proficiency with Windows/macOS/Linux systems
- Excellent written/verbal communication skills
- Experience with remote access tools (TeamViewer, AnyDesk)
- Ability to work independently during overnight hours
- CompTIA A+ or similar certification preferred
- Flexible availability between 10 PM - 8 AM
- Valid Alaska driver's license (for occasional on-site visits)