Job Description
We are seeking a dedicated Night Shift Support Specialist to join our elite 24/7 operations team in Houston, Texas. In this pivotal role, you will be the frontline of technical excellence, ensuring seamless service delivery during our critical evening and overnight hours.
At Houston Operations Center, we prioritize reliability and customer satisfaction. If you are looking for a stable career with a competitive shift differential and clear paths for advancement, we invite you to apply.
Why Join Us?
- Competitive Pay: Earn a premium shift differential.
- Benefits: Comprehensive health, dental, and vision insurance.
- Growth: Internal promotion opportunities to Senior and Team Lead roles.
- Stability: Work with a Fortune 500 client in a secure environment.
Responsibilities
- Monitor system performance and uptime metrics during off-peak hours.
- Resolve incoming customer tickets and technical inquiries with high efficiency.
- Communicate technical solutions clearly to non-technical clients.
- Document all support interactions and resolutions in our CRM database.
- Escalate complex issues to the on-call technical team.
- Perform routine diagnostics and preventative maintenance tasks.
- Collaborate with the day-shift team to ensure zero service gaps.
Qualifications
- High School Diploma or GED required; Associate’s degree preferred.
- 1+ years of experience in customer support, IT helpdesk, or technical operations.
- Strong problem-solving skills and attention to detail.
- Excellent written and verbal communication abilities.
- Must be available to work rotating night shifts (e.g., 10 PM – 6 AM).
- Proficient in Microsoft Office Suite and remote support tools.
- Ability to work independently in a quiet environment.