Job Description
Are you looking for a rewarding role that offers a great work-life balance? Apex Tech Solutions is currently seeking a dedicated Night Shift Support Specialist to join our elite support team in Stockton, CA.
We are a forward-thinking technology company that values reliability, technical expertise, and exceptional customer service. Our night shift team is the backbone of our operations, ensuring our systems run smoothly and our clients receive top-tier assistance when they need it most.
Why You'll Love Working Here:
- Competitive Pay: Earn between $22.00 and $28.00 per hour with opportunities for overtime.
- Flexible Schedule: Enjoy your mornings and afternoons free to yourself.
- Comprehensive Benefits: Health, dental, and vision insurance available.
- Career Growth: Clear pathways for advancement within the tech industry.
If you are tech-savvy and ready to make an impact, we want to hear from you.
Responsibilities
- Monitor server systems and network infrastructure during night operations to ensure 99.9% uptime.
- Diagnose and troubleshoot hardware and software issues for internal employees and external clients.
- Respond to incoming support tickets and emails promptly, maintaining a high customer satisfaction score.
- Document all technical issues, resolutions, and system changes in our ticketing system (Zendesk/Jira).
- Collaborate with the day-shift team to ensure seamless handovers and continuity of service.
- Conduct routine security audits and performance checks to prevent system vulnerabilities.
- Provide clear, step-by-step guidance to users to resolve common technical problems independently.
Qualifications
- High School Diploma or GED required; Associate degree in IT, Computer Science, or related field preferred.
- 1-2 years of experience in technical support, IT helpdesk, or customer service is highly desired.
- Must be available to work rotating night shifts (e.g., 6:00 PM - 2:00 AM or 10:00 PM - 6:00 AM).
- Strong problem-solving skills with the ability to troubleshoot complex technical issues.
- Excellent written and verbal communication skills.
- Familiarity with remote desktop tools, ticketing systems, and Microsoft Office Suite.