Job Description
Are you a night owl looking for a rewarding career without the early morning commute? Apex Technical Solutions is seeking dedicated Part-Time Night Shift Support Specialists to join our growing team in Colorado Springs. We pride ourselves on delivering exceptional service 24/7, and we need reliable individuals to help us maintain our high standards during the evening hours.
Why Join Us?
We offer a flexible work environment, competitive hourly rates, and the chance to work with cutting-edge technology. If you thrive in a quiet environment and enjoy solving problems for a living, this is the perfect role for you.
Responsibilities
- Monitor and respond to incoming support tickets and inquiries in a timely manner.
- Diagnose and troubleshoot technical issues for clients using remote diagnostic tools.
- Maintain detailed records of support interactions and resolutions in our CRM system.
- Collaborate with the day-shift team to ensure seamless continuity of service.
- Provide clear, patient, and professional guidance to non-technical users.
- Escalate complex issues to senior technicians when necessary.
Qualifications
- High school diploma or equivalent required.
- Previous experience in customer support or technical help desk roles is preferred.
- Strong problem-solving skills and attention to detail.
- Excellent verbal and written communication abilities.
- Reliable internet connection and a quiet workspace.
- Ability to work flexible night shifts (e.g., 5 PM - 1 AM or 10 PM - 6 AM).