Job Description
Are you a tech-savvy problem solver looking for a flexible schedule? Apex Digital Solutions is seeking a dedicated Remote Part-Time Tech Support Specialist based in Ohio to join our growing team. In this role, you will serve as the first line of defense for our clients, ensuring seamless technical operations from the comfort of your home.
We pride ourselves on a modern, inclusive culture that values work-life balance. If you are passionate about technology and excel at communicating complex solutions simply, we want to hear from you.
Why Join Us?
- Flexible Schedule: Work part-time hours that fit around your life.
- Remote-First Culture: Eliminate your commute and work from anywhere in Ohio.
- Competitive Pay: Earn between $25 and $40/hour depending on experience.
- Professional Growth: Opportunities for training and certification support.
Responsibilities
- Provide exceptional technical support to end-users via phone, email, and remote desktop tools.
- Diagnose and troubleshoot hardware, software, and network issues efficiently.
- Maintain accurate and detailed records of all support tickets and resolutions in our CRM system.
- Guide customers through basic troubleshooting steps and provide clear, jargon-free instructions.
- Collaborate with the internal IT team to escalate complex issues and improve knowledge base articles.
- Ensure strict adherence to data privacy and security protocols while handling sensitive client information.
Qualifications
- Minimum of 1-2 years of experience in technical support, help desk, or customer service.
- Strong knowledge of Windows, macOS, and common office software (Microsoft Office, Google Workspace).
- Excellent verbal and written communication skills with a customer-centric approach.
- Ability to work independently and manage time effectively in a remote environment.
- High-speed internet connection and a dedicated, quiet workspace are required.
- High school diploma or equivalent; Associate’s degree in IT or related field is a plus.