Job Description
Are you an experienced technical professional looking for a lucrative opportunity with a competitive night shift schedule?
Apex Support Solutions is seeking a dedicated and detail-oriented Senior Support Specialist to join our thriving team in Charlotte, NC. We pride ourselves on offering premium compensation, a supportive work environment, and the flexibility you need to maintain a healthy work-life balance.
As a key member of our operations team, you will be the first line of defense for our clients, ensuring seamless service delivery around the clock. If you are ready to advance your career with a company that values expertise and reliability, we want to hear from you.
Why Choose Apex Support Solutions?
- High Competitive Pay: Earn a premium salary with performance-based incentives.
- Flexible Schedule: Enjoy the peace of mind that comes with a stable night shift routine.
- Professional Growth: Access to ongoing training and clear pathways for advancement.
Don't miss this chance to join a leading provider of technical support services. Apply today and secure your future with Apex Support Solutions.
Responsibilities
- Provide exceptional technical support to clients via phone, email, and live chat during designated night shifts.
- Diagnose and resolve complex hardware and software issues efficiently to minimize downtime.
- Maintain accurate, up-to-date documentation for all support tickets and service requests in the CRM system.
- Escalate critical technical issues to senior leadership or external vendors in a timely manner.
- Conduct proactive system monitoring to identify potential issues before they impact end-users.
- Collaborate with the morning support team to ensure seamless handover of ongoing cases.
- Adhere to all company policies, security protocols, and quality assurance standards.
Qualifications
- Minimum of 3 years of experience in technical support, IT help desk, or customer service roles.
- Strong proficiency in Microsoft Office Suite and basic networking concepts.
- Ability to work independently and maintain high levels of focus during night shifts.
- Excellent verbal and written communication skills with a customer-first mindset.
- Relevant IT certifications (e.g., CompTIA A+, Network+) are a strong plus.
- High school diploma or equivalent; Associate’s degree in Computer Science or related field preferred.