Job Description
Join our dynamic team as a Night Shift Support Specialist and become the backbone of our 24/7 operations! This immediate hire opportunity offers competitive compensation, flexible scheduling, and career growth potential in Madison's thriving tech hub. You'll provide critical technical assistance to clients across the Midwest while working in a collaborative, fast-paced environment. Perfect for detail-oriented professionals seeking night shift stability with advancement opportunities.
Responsibilities
- Deliver responsive technical support via phone, chat, and remote tools during night shift hours (10 PM - 6 AM)
- Troubleshoot complex hardware/software issues for enterprise clients using diagnostic protocols
- Document incident reports and resolution steps in ticketing systems with 100% accuracy
- Collaborate with day shift teams to ensure seamless knowledge transfer
- Proactively monitor system health and escalate critical infrastructure alerts
- Maintain strict SLA compliance for response and resolution times
- Conduct weekly system backups and maintenance tasks
Qualifications
- 2+ years of technical support experience in enterprise environments
- CompTIA A+ or equivalent certification required
- Proficiency with Windows Server, Active Directory, and networking fundamentals
- Exceptional written/verbal communication skills for technical documentation
- Ability to work independently with minimal supervision during night shift
- Experience with ServiceNow or similar ticketing systems
- Strong problem-solving skills with root cause analysis capabilities
- Flexible availability to cover rotating weekend shifts as needed