Job Description
Join our award-winning support team as a Night Shift Specialist in Atlanta! We're seeking tech-savvy professionals to provide exceptional remote support during night hours (10 PM - 6 AM ET). This fully remote-friendly role offers competitive pay, flexible scheduling, and career growth opportunities in a dynamic tech environment. Enjoy work-life balance while serving global clients with cutting-edge solutions.
What We Offer: Comprehensive benefits package, monthly performance bonuses, professional development stipends, and a collaborative virtual team culture. Atlanta-based candidates preferred for occasional in-person meetups.
Responsibilities
- Provide 24/7 technical support via phone, email, and chat during night shifts
- Troubleshoot complex hardware/software issues using remote diagnostic tools
- Document all interactions and resolutions in ticketing systems (Jira Service Desk)
- Collaborate with global support teams for seamless handover procedures
- Monitor system health and proactively address potential outages
- Maintain detailed knowledge base articles for self-service solutions
- Conduct monthly performance reviews with team lead
Qualifications
- 2+ years of technical support experience in IT helpdesk or similar role
- Proficiency in Windows/macOS, network diagnostics, and cloud platforms
- Excellent written/verbal communication skills with strong customer empathy
- Ability to work independently with minimal supervision during night hours
- CompTIA A+ or equivalent certification preferred
- Experience with remote desktop tools (TeamViewer, AnyDesk)
- Available to work 4x10-hour night shifts (10 PM - 6 AM ET)