Job Description
Join our elite night shift support team at NexusTech Solutions and earn a $5,000 sign-on bonus! We're seeking dedicated professionals to provide exceptional technical support during critical overnight hours. This role offers premium compensation, flexible scheduling, and opportunities for career advancement in San Francisco's dynamic tech landscape. Enjoy reduced commute traffic, higher pay rates, and a collaborative team environment focused on innovation and work-life balance.
Responsibilities
- Provide 24/7 technical support for enterprise software and infrastructure systems
- Monitor and resolve critical system alerts during overnight operations
- Collaborate with global teams to troubleshoot complex technical issues
- Document incident reports and maintain detailed knowledge base entries
- Perform system maintenance and security patches during low-traffic windows
- Escalate critical issues to senior engineers with precision and urgency
- Contribute to process improvements for night shift efficiency
Qualifications
- 3+ years of IT support experience in enterprise environments
- Expertise in Windows/Linux systems and cloud platforms (AWS/Azure)
- Strong troubleshooting skills with networking fundamentals
- Ability to work independently with minimal supervision during night shifts
- CompTIA Network+ or equivalent certification preferred
- Excellent written and verbal communication skills
- Availability to work 11 PM - 7 AM, Monday - Friday
- Experience with ticketing systems (Jira, ServiceNow)