Job Description
Are you ready to take your technical support career to the next level? Pacific Data Solutions is seeking a proactive and detail-oriented Night Shift Support Specialist to join our growing team in Honolulu, Hawaii.
We are currently offering a generous $2,500 Sign-On Bonus for qualified candidates who are looking for stability and growth. If you thrive in a fast-paced environment and have a passion for resolving complex technical issues, we want to hear from you.
Why Join Us?
- Sign-On Bonus: $2,500 paid upon successful completion of training.
- Flexible Schedule: Enjoy a predictable work-life balance with our night shift schedule.
- State-of-the-Art Training: Continuous learning opportunities to sharpen your IT skills.
We are committed to diversity and inclusion and are proud to be an equal opportunity employer.
Responsibilities
- Provide tier-2 technical support to end-users via phone, email, and remote access tools.
- Monitor system performance and uptime to ensure 24/7 operational continuity.
- Triage, prioritize, and resolve hardware and software incidents within defined service level agreements (SLAs).
- Document all support interactions and resolutions in the ticketing system.
- Collaborate with the day-shift team to ensure seamless knowledge transfer and issue resolution.
- Conduct routine security patching and system maintenance during off-peak hours.
Qualifications
- High school diploma or equivalent; Associate’s degree in Computer Science or related field preferred.
- Minimum of 2 years of experience in IT Help Desk, Technical Support, or Customer Service.
- Experience with Windows Server, Active Directory, and basic networking concepts.
- Ability to work independently and maintain focus during night shifts.
- Strong problem-solving skills and excellent verbal communication abilities.
- Reliable transportation to and from the Honolulu office.