Job Description
Are you a night owl? Nova Digital Solutions is seeking a dedicated Night Shift Technical Support Specialist to join our elite remote team.
Support clients in the Eastern Time zone from the comfort of your home. Enjoy a quiet, distraction-free work environment and superior work-life balance while delivering top-tier service to a global clientele.
Why Join Us?
- Flexible Schedule: Set your own hours within the night shift window.
- Remote First: Work from anywhere in New York with a stable internet connection.
- Competitive Pay: Attractive hourly rate with performance bonuses.
We are looking for a problem-solver who thrives in a self-managed environment.
Responsibilities
- Diagnose and resolve complex technical hardware and software issues via phone and remote desktop.
- Manage and prioritize incoming support tickets in Zendesk and Salesforce.
- Provide step-by-step technical guidance to non-technical users.
- Escalate unresolved issues to senior engineering teams with detailed documentation.
- Conduct routine system maintenance and software updates during off-peak hours.
- Document solutions in the knowledge base to improve future support efficiency.
Qualifications
- High school diploma or GED required; Associate’s degree in IT or related field preferred.
- 1-3 years of experience in IT Help Desk or Customer Support.
- Must be available to work night shifts (e.g., 6:00 PM - 3:00 AM EST).
- Reliable high-speed internet connection and a private, quiet workspace.
- Strong verbal and written communication skills with a focus on empathy.
- Proficiency with Microsoft Windows, macOS, and troubleshooting protocols.