Job Description
Join our elite remote support team as a Night Shift Technical Support Specialist! GlobalTech Solutions is seeking tech-savvy professionals to deliver exceptional customer service during overnight hours. Enjoy the flexibility of working from home while troubleshooting complex technical issues for Fortune 500 clients. We provide premium equipment, comprehensive training, and a supportive remote work environment designed for peak productivity.
Why You'll Love This Role:
- Competitive compensation with performance-based bonuses
- 100% remote work with company-provided tech setup
- Health/dental/vision insurance + 401(k) matching
- Career advancement in growing tech sector
- Collaborative virtual team culture
Responsibilities
- Resolve Tier 2-3 technical issues via phone, chat, and remote access
- Document troubleshooting steps and solutions in CRM systems
- Collaborate with engineering teams on complex system outages
- Maintain 95%+ customer satisfaction metrics
- Adhere to SLA targets and security protocols
- Train junior specialists on emerging technologies
- Participate in monthly technical workshops
Qualifications
- 3+ years technical support experience (network/systems focus)
- CompTIA A+/Network+ or equivalent certification
- Proficiency in Windows/macOS/Linux environments
- Strong diagnostic skills with cloud platforms (AWS/Azure)
- Exceptional written and verbal communication
- Ability to work independently during overnight shifts
- Experience with CRM software (Salesforce preferred)
- High-speed home internet required (50+ Mbps)