Job Description
Are you looking for a flexible opportunity in the Baton Rouge, LA area? We are seeking a dedicated Part-Time Night Shift Support Specialist to join our dynamic team. In this role, you will provide critical technical assistance and customer service to our clients during the quieter hours of the night.
Enjoy the benefits of a reduced workload during peak hours, a quieter work environment, and the potential for shift differential pay. If you are tech-savvy, empathetic, and looking for a reliable part-time position, we want to hear from you.
Responsibilities
- Resolve incoming technical tickets and user inquiries via phone and email.
- Diagnose and troubleshoot hardware and software issues efficiently.
- Document all technical support interactions and resolutions in the ticketing system.
- Assist in the setup and maintenance of computer systems and peripherals.
- Collaborate with the day shift team to ensure seamless workflow continuity.
- Provide clear, patient explanations to non-technical users.
Qualifications
- High school diploma or equivalent required.
- Previous experience in technical support or customer service is a plus.
- Basic understanding of operating systems (Windows, macOS) and networking concepts.
- Excellent verbal and written communication skills.
- Must be available to work nights (typically 6:00 PM - 2:00 AM).
- Strong problem-solving skills and attention to detail.