Job Description
Are you a dedicated professional seeking a flexible work-life balance in the heart of Indianapolis? InnovateTech Solutions is looking for a Part-Time Remote Customer Success Manager to join our rapidly expanding team. In this role, you will act as the primary advocate for our clients, ensuring they achieve maximum value from our software solutions while enjoying the convenience of working from home.
We value autonomy, clear communication, and a customer-first mindset. If you are organized, proactive, and thrive in a remote environment, we want to hear from you.
Responsibilities
- Manage a portfolio of 20-30 mid-sized client accounts, serving as their primary point of contact for onboarding and retention.
- Conduct weekly check-ins and monthly business reviews to ensure client goals are being met.
- Identify opportunities for upselling or cross-selling based on client usage data and feedback.
- Collaborate with the Product and Engineering teams to relay feature requests and bug reports from the client base.
- Resolve complex client issues escalated from the support team with a focus on rapid turnaround and satisfaction.
- Maintain accurate records in our CRM system (Salesforce) regarding client interactions and account health.
- Produce monthly reports on account health trends and churn risks.
Qualifications
- High school diploma or GED required; Associate’s or Bachelor’s degree in Business, Marketing, or Communications preferred.
- Minimum of 2 years of experience in customer success, account management, or a related field.
- Proven track record of working successfully in a remote or hybrid work environment.
- Excellent written and verbal communication skills with a polished professional tone.
- Proficiency in CRM tools (Salesforce, HubSpot, or Pipedrive) and MS Office Suite.
- Strong analytical skills with the ability to interpret data to drive client decisions.
- Must be based in the Indianapolis, IN metropolitan area (or willing to commute to HQ).