Job Description
Join Sunshine Connect Solutions, a leading Miami-based customer experience innovator, as a Part-Time Remote Customer Support Specialist. We're seeking tech-savvy individuals with exceptional communication skills to deliver world-class support from the comfort of your home. Enjoy flexible 20-25 hour weekly schedules while helping clients resolve inquiries through chat, email, and phone. Our collaborative remote culture offers growth opportunities and competitive benefits including paid training and performance bonuses.
Responsibilities
- Handle customer inquiries via multiple digital channels (chat, email, phone)
- Resolve technical issues and troubleshoot product concerns
- Document cases accurately in CRM systems
- Collaborate with technical teams for complex escalations
- Maintain customer satisfaction metrics and response time targets
- Participate in ongoing product knowledge training
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Proficient in Zendesk, Salesforce, or similar CRM tools
- Strong typing skills (50+ WPM) and clear communication
- Reliable high-speed internet and quiet home office
- Available for evening/weekend shifts (US Eastern Time)
- Spanish language skills highly desirable