Job Description
Join Alaska Tech Connect as a Part-Time Remote Tech Support Specialist and become the digital lifeline for Anchorage's thriving business community. We're seeking a tech-savvy professional to deliver exceptional remote IT support while enjoying Alaska's unparalleled work-life balance. This flexible role offers the perfect blend of technical challenge and community impact, with competitive compensation and opportunities for professional growth.
Responsibilities
- Deliver remote technical support to clients via phone, email, and secure chat platforms
- Diagnose and resolve hardware/software issues including OS, networking, and cloud applications
- Install, configure, and maintain remote access solutions and security protocols
- Create detailed technical documentation and knowledge base articles
- Collaborate with senior technicians on complex system integrations
- Conduct periodic system health checks and preventive maintenance
- Maintain client relationships through proactive communication
Qualifications
- Minimum 2 years of technical support experience with remote work tools
- Expertise in Windows/macOS environments and cloud platforms (AWS/Azure)
- CompTIA A+ or Network+ certification required
- Strong troubleshooting skills with hardware diagnostics
- Excellent written communication for technical documentation
- Ability to work independently during Alaska's variable time zones
- Valid Alaska driver's license for occasional on-site support